Reservation cancellations
If you wish to cancel a booking you have made through our website, please follow the instructions below:
Please check your booking terms and conditions for any cancellation policies that apply to the specific package or service you booked.
Log in to your account on our website and search for the reservation you wish to cancel.
Follow the instructions for submitting a cancellation request and fill in any required information.
After submitting the cancellation request, we will contact you to confirm the cancellation and any additional information or clarifications.
Note: Cancellation policies may vary depending on the type of reservation, package or service you have selected, as well as the deadlines that apply to cancellations. Please read carefully the terms and conditions provided to you at the time of booking.
Cancellation policies by the travel agency
In the event of unforeseen events, such as changes in travel conditions, cancellation of flights or hotel reservations by the service provider, or any other unavoidable cancellation by the travel agency, we will inform you as soon as possible of the changes and try to find alternative solutions or we offer a refund in accordance with the cancellation policy applicable to your booking.
Cancellations due to force majeure
In the event of cancellation due to force majeure, such as natural disasters, epidemics, strikes, civil unrest or other circumstances beyond our control, we will contact you to inform you of your possible options, such as rescheduling your booking or refund, according to the cancellation policy applicable in this case.
Please note that cancellation policies may vary depending on the type of booking, package or service you have selected, as well as the deadlines applicable to cancellations. Please read carefully the terms and conditions provided to you at the time of booking.
If you have any questions or concerns about our cancellation policy, please contact us through the contact details available on our website.
